Artificial intelligence will help UOKiK in the fight against unfair practices. We are developing a project on the use of AI to detect dark patterns. Guidelines on the use of AI in consumer protection are also being developed.
There is a constant battle for our attention online, and purchasing decisions are increasingly made in a matter of seconds. That is why this year's World Consumer Day is dedicated to dark patterns – tricks used on websites and in applications that make it difficult to make informed choices.
Special discount codes, sale days, countdown clocks – you see them and think it’s worth taking advantage, because who knows when such an opportunity might come again. Customers of the Renee and Born2Be online stores are unaware that these “promotions” never end.
The President of UOKiK has been looking into the activities of crowdfunding websites.
The Competition Authority of Kenya (CAK) delegation visited the Polish Office of Competition and Consumer Protection (UOKiK) headquarters, regional offices, and laboratory facilities from 8th – 20th September 2024.
The Office of Competition and Consumer Protection in Poland took part in the annual International Consumer Protection and Enforcement Network (ICPEN). Sweep which took place between January 29 and February 2, 2024, together with 26 other consumer protection enforcement authorities.
The international debate on effective protection of consumer rights is already beginning.
President of UOKiK Tomasz Chróstny imposed a fine on Amazon for misleading consumers.
Following the decision of the President of UOKiK, the minimum ticket prices presented by eBilet will include a mandatory service fee. The company will refund the service fee to customers who have filed relevant complaints. In addition, the President of UOKiK has imposed a fine of more than PLN 1.3 million on eBilet for unauthorised use of provisions from the Anti-Covid Act.
UOKiK currently leads the work of the International Consumer Protection and Enforcement Network - ICPEN. The first conference under the Polish presidency is being held in Warsaw on 4-6 October. The priority is to empower responsible consumer choices and strengthen global cooperation among institutions protecting their rights.
There were supposed to be free samples of supplements, while bills were coming in for a year’s supply of the product along with a subscription. The President of UOKiK has imposed a fine of more than PLN 5 million on Natural Pharmaceuticals. In addition, financial sanctions have been extended to the company’s manager.
President of UOKiK has imposed more than PLN 100 thousand for unfair practices at the websites of bigotka.pl and arkadie.pl. There was no transparent information that a consumer buys at an intermediary. Quick shopping was induced by a meter which encouraged to use the same offers anew every day.
