The President of UOKiK has repeatedly questioned improperly implemented changes to contracts and is constantly eliminating such practices.

Increasing your subscription fee one month after contract conclusion? Vectra was increasing its customers' fees, citing the inflation rate. The clauses whereunder Vectra changed its fees were abusive.

The President of UOKiK has initiated proceedings against Vectra and Multimedia Polska. The charges relate to the way prices are presented and consumers are deprived of the discount when they have not paid their subscription or other charges indicated on the bill on time. 

Vectra is increasing its customers' subscription fees, citing the inflation rate. President of UOKiK has questioned the provisions on unilateral changes to contracts. If the allegations are confirmed, the fine could be up to 10 percent of turnover.

Vectra provides, among other things, cable TV and Internet access services. Before 11 May 2020, some of the promotional offers on the basis of which Vectra entered into agreements with subscribers provided for the automatic activation of antivirus software under the name "Safe Internet”.