Failure to provide information on the lowest price applicable in the 30 days prior to a price reduction – these are the allegations levelled by the President of UOKiK against Black Red White, Żabka Nano and Peek & Cloppenburg stores. There is a penalty of up to 10% of turnover for the violation of collective consumer interests.
Bargain – buy at a higher price. Price reduction – take our word for it. Discounts – calculated to look big. Buyers on the Zalando and Temu platforms were not properly informed about promotions, including the lowest price in the 30 days before the discount.
How much does a head of lettuce cost? Where can I find the lowest price from 30 days before the reduction when buying sausages? How much do I save when buying three packs of butter?
How big is the discount? Temu customers may not know. Failing to inform consumers of the lowest price from the 30 days preceding a promotion – or providing false pricing – are the allegations raised by the President of UOKiK.
Consumers were invited to meetings under false pretences, misled about prizes and cancellations of contracts, and their money was not refunded. This is how Med Professional and Medical Factory operated, organising sales shows across the country.
Where should I return the goods, to whom should I send my complaint or a declaration on contract rescission? Consumers have no transparent information whether they conclude a contract with an entrepreneur or a natural person or what the segregation of duties between Temu and the seller is.
The President of the Office of Competition and Consumer Protection (UOKiK) has ordered Zalando to keep their customers duly informed of their rights when using the shopping platform.
The President of UOKiK launched an investigation against AzaGroup – the owner of Renee.pl and Born2Be.pl online shops.
Are you buying from a business? What are the responsibilities of the seller and what are the responsibilities of the e-commerce platform? You should know that when entering into an agreement online.
Premium fuel for the price of regular fuel. Great! Unfortunately, for this lack of clear information, the President of UOKiK is making accusations against Shell Polska.
Since the beginning of this year, entrepreneurs who inform about price reduction for goods or services have been obligated to inform about the lowest price from 30 days before the reduction. This rule is specifically important in view of the incoming biggest sales festivals, that is, Black Friday and Cyber Monday. Now consumers will indeed notice whether each promotion is a bargain.
An entrepreneur or a natural person not conducting business activity? Who sells on the platform and what are the ensuing rights for consumers? What is the segregation of duties between the platform and the seller? President of UOKiK checks if consumers are properly notified on issues arising from the Omnibus Directive. Following his intervention, a number of entrepreneurs have aligned or started to change their practices. Zalando, Booking, Travelist have already had charges pressed - they are at risk of a fine of up to 10 percent of their turnover.
