Having a good time at a concert shouldn’t start with a clash with terms and conditions that work against the consumer. The President of UOKiK challenged, among others, provisions that made it difficult to get a refund for an event cancelled by the company and left attendees uncertain whether their handbag or other item would be considered prohibited “luggage”.

You buy a ticket, go to a concert, and at the entrance you find out that your handbag or bum bag is a “luggage”. If you still wish to participate in the event, you must use a paid deposit.