The Biedronka chain of stores misled customers during its “Special Wednesday” and “Valentine’s Wednesday” promotional campaigns. “100% moneyback as a voucher” – the promise was simple, and consumers were surprised when they learned about the rules and limits after they had made their purchases.
We are bombarded with MEGA deals, SUPER prices, HYPER sales. It is now easier than ever to make an impulsive purchase decision in a matter of seconds. What can you miss? Common sense and the real lowest price, the trap of deferred payments, a quick click on a cleverly designed screen, or buying unwanted goods from Asia.
Unwanted subscriptions and unexpected charges on your phone bill? The President of UOKiK has obliged the operator to change the “Order with T-Mobile” [“Zamów z T-Mobile”] service. No more one-click traps. T-Mobile will introduce additional confirmations, provide clear information about prices, and change the way it responds to complaints.
The aim of the project is the responsible implementation and use of artificial intelligence in consumer protection. The project will last one year and will cover four thematic modules.
The President of UOKiK has issued a commitment decision against Pekao S.A. The bank on a mass scale failed to meet the deadlines for responding to complaints and did not explain the reasons for the delay.
The LexCultura Foundation has been granted the right to bring action in group proceedings in cases involving practices that violate the general interests of consumers. In court proceedings, it will be able to demand that the entrepreneur cease and desist unlawful activities and provide specific benefits to consumers.
No liability of the company for damaged baggage? For delayed baggage – reimbursement of costs only up to a specified amount? The President of UOKiK has brought charges against LOT Polish Airlines. They concern misrepresentations about the carrier’s liability and the documents required for examining complaints.
Marketing content that pressures children to purchase products raises serious concerns for the President of UOKiK. UOKiK is currently examining the social media market for aggressive advertising aimed at children.
Infringement of collective consumer interests and the use of prohibited contractual provisions – these are the allegations against Polkomtel.
The President of UOKiK imposed a fine of nearly PLN 5.3 million on InGroup International LLC. The company’s business model meant that purchasing a cruise through the www.incruises.com platform was only possible if financed by payments from other members of the programme.
Companies in the renewable energy sector tempt consumers with promises of cheaper electricity and clean energy, but they do not always operate fairly. Instead of the expected savings, consumers encounter loopholes in contracts, intrusive phone calls, and advertisements masquerading as official letters.
If a trader fails to meet the declared shipping or delivery date, they may be violating consumer rights. Empik.com customers reported irregularities during their purchases.
