Banks: Pekao and Pekao Bank Hipoteczny failed to properly fulfil their obligations related to mortgage payment holidays. Both banks shortened the mortgage repayment suspension period and disproportionately extended the repayment period, exposing their customers to an increase in the total cost of the loan.

The President of UOKiK has issued a commitment decision against Pekao S.A. The bank on a mass scale failed to meet the deadlines for responding to complaints and did not explain the reasons for the delay.