In 2025, the President of UOKiK issued 900 decisions in the field of competition and consumer protection. He imposed PLN 1.15 billion in fines. Last year saw consistent action on price transparency, unfair practices in the financial sector, and interventions in cases of market collusion. The Supreme Audit Office gave a positive assessment of UOKiK’s activities.

‘Sustainable’, ‘responsible’, ‘better for people and the planet’ – what does that actually mean? We check whether consumers received a clear answer as to what exactly is ‘eco’, on what scale, and under what conditions.

Bargain – buy at a higher price. Price reduction – take our word for it. Discounts – calculated to look big. Buyers on the Zalando and Temu platforms were not properly informed about promotions, including the lowest price in the 30 days before the discount.

The President of UOKiK imposed a total of over PLN 24 million in fines on iGenius and International Markets Live. The allegations concern operating pyramid-type incentive schemes, which are prohibited by law, in which benefits depend primarily on recruiting new members rather than on the sale or consumption of products.

Banks: Pekao and Pekao Bank Hipoteczny failed to properly fulfil their obligations related to mortgage payment holidays. Both banks shortened the mortgage repayment suspension period and disproportionately extended the repayment period, exposing their customers to an increase in the total cost of the loan.

In the Play network, a delay in paying a bill results in the loss of a discount and a higher subscription fee in the following month. A discount structured in this way functions as a legally prohibited contractual penalty for late payment.

Vectra engaged in unfair market practices that violated the collective interests of consumers. Despite earlier actions by the President of UOKiK, the company continued to unilaterally amend the provisions of successive contracts and unjustifiably increased subscription fees for television and internet services.

The Biedronka chain of stores misled customers during its “Special Wednesday” and “Valentine’s Wednesday” promotional campaigns. “100% moneyback as a voucher” – the promise was simple, and consumers were surprised when they learned about the rules and limits after they had made their purchases.

We are bombarded with MEGA deals, SUPER prices, HYPER sales. It is now easier than ever to make an impulsive purchase decision in a matter of seconds. What can you miss? Common sense and the real lowest price, the trap of deferred payments, a quick click on a cleverly designed screen, or buying unwanted goods from Asia.

Unwanted subscriptions and unexpected charges on your phone bill? The President of UOKiK has obliged the operator to change the “Order with T-Mobile” [“Zamów z T-Mobile”] service. No more one-click traps. T-Mobile will introduce additional confirmations, provide clear information about prices, and change the way it responds to complaints.

The President of UOKiK has issued a commitment decision against Pekao S.A. The bank on a mass scale failed to meet the deadlines for responding to complaints and did not explain the reasons for the delay.

The LexCultura Foundation has been granted the right to bring action in group proceedings in cases involving practices that violate the general interests of consumers. In court proceedings, it will be able to demand that the entrepreneur cease and desist unlawful activities and provide specific benefits to consumers.