Are you late in paying your phone bill? You may have to pay interest, but you should not lose discounts included in the price of the service. The President of UOKiK has issued a binding decision against T-Mobile.
Orange Polska unilaterally changed the terms of its contracts and unlawfully charged fees for maintaining pre-paid phones in cases where subscribers were inactive, e.g. did not top up their accounts. The President of UOKiK issued decisions concerning the violation of collective consumer interests and the use of prohibited contractual provisions.
In the Play network, a delay in paying a bill results in the loss of a discount and a higher subscription fee in the following month. A discount structured in this way functions as a legally prohibited contractual penalty for late payment.
Unwanted subscriptions and unexpected charges on your phone bill? The President of UOKiK has obliged the operator to change the “Order with T-Mobile” [“Zamów z T-Mobile”] service. No more one-click traps. T-Mobile will introduce additional confirmations, provide clear information about prices, and change the way it responds to complaints.
Infringement of collective consumer interests and the use of prohibited contractual provisions – these are the allegations against Polkomtel.
The President of UOKiK has pressed charges to Orange and T-Mobile of presenting prices in a way that could be misleading for consumers. The telecommunication service providers quoted their prices including optional discounts as if they were standard prices. Additionally, Orange has had a charge pressed on losing a discount for combining services if an invoice had not been paid on time.
The President of UOKiK has initiated proceedings against P4, owner of the Play network, for using prohibited contractual terms. He will also check whether the mobile network operator has violated the collective interests of consumers by introducing number maintenance fees in prepaid offers into its contracts with customers.
Attractive or misleading offer? Beware, you may be paying more! Presenting discounted prices as if they were standard prices - that’s what the President of UOKiK is questioning.
Customers of former UPC using the “More Benefits for You” package will get a compensation - fee reimbursement for unsolicited services.
The President of UOKiK has initiated proceedings against Vectra and Multimedia Polska. The charges relate to the way prices are presented and consumers are deprived of the discount when they have not paid their subscription or other charges indicated on the bill on time.
Vectra is increasing its customers' subscription fees, citing the inflation rate. President of UOKiK has questioned the provisions on unilateral changes to contracts. If the allegations are confirmed, the fine could be up to 10 percent of turnover.
Did you have to pay to contact the Orange or nju hotline while having free package calls? Get reimbursed soon. President of UOKiK has obliged Orange Polska to do so. Find out if you are entitled to the reimbursement and how to get it.
