Damaged luggage after air travel? Remember your rights! The President of UOKiK brought charges against Wizz Air airline.

English online? Check how much you will pay if you change your mind. Tutlo customers were unaware of the costs associated with withdrawing from their contracts.

Black Friday, Black Week, Cyber Monday… – the holiday season shopping frenzy is underway. We buy without even needing to have the funds, after all, we can pay later... Beware! “Buy Now Pay Later” is a loan! It can lead to excessive debt and affect your credit score.

The Jeronimo Martins Polska company promised to return the value of promotional products onto a voucher but failed to inform about material rules and limits of the promotional campaign. The entrepreneur and UOKiK kept on receiving complaints.

Increasing your subscription fee one month after contract conclusion? Vectra was increasing its customers' fees, citing the inflation rate. The clauses whereunder Vectra changed its fees were abusive.

The President of UOKiK has been looking into the activities of crowdfunding websites.

The working group appointed by the President of UOKiK has been working on solutions aimed at mitigating the risk of fraudulent transactions. The group was composed of representatives of the Office of the Polish Financial Supervision Authority and banking experts, among others.

Where should I return the goods, to whom should I send my complaint or a declaration on contract rescission? Consumers have no transparent information whether they conclude a contract with an entrepreneur or a natural person or what the segregation of duties between Temu and the seller is.

In Paris, a meeting was held among the Ministers of the Consumer Policy Committee of the Organisation for Economic Co-Operation and Development. Delegates from more than 50 countries were discussing the methods of protecting and enhancing consumer’s standing for the benefit of more sustainable and digital future.

Customers of former UPC using the “More Benefits for You” package will get a compensation - fee reimbursement for unsolicited services.

The President of UOKiK is monitoring whether there may be breaches of the provisions the Act on Competition and Consumer Protection in the flood-affected areas.

Consumers are interested in renewable energy sources, but UOKiK has also been receiving numerous complaints about the market.