Are you buying from a business? What are the responsibilities of the seller and what are the responsibilities of the e-commerce platform? You should know that when entering into an agreement online.

Have you taken part in the “Magic of Discounts” promotion to buy Christmas gifts more cost-efficiently? Didn't you know that the bonus voucher only covers certain and incomplete product categories?

The President of UOKiK has initiated proceedings against Vectra and Multimedia Polska. The charges relate to the way prices are presented and consumers are deprived of the discount when they have not paid their subscription or other charges indicated on the bill on time. 

Acting in cooperation with representatives of four state institutions, the President of UOKiK has held talks with the following social media platforms: Meta, Google and TikTok. The roundtable meeting that was also attended by representatives of the advertising industry and the academia, focused on quicker and more effective elimination of illegal advertising. The event was another step towards more efficient management of the social media advertising market.

There were supposed to be free samples of supplements, while bills were coming in for a year’s supply of the product along with a subscription. The President of UOKiK has imposed a fine of more than PLN 5 million on Natural Pharmaceuticals. In addition, financial sanctions have been extended to the company’s manager.

Today CJEU has issued a judgment whereunder a court may find a contractual provision unfair only because it is identical to the provision entered in the register of abusive clauses. A contractual provision may not be deemed unfair towards a part of the consumers who have concluded the agreement and fair towards other ones. A bank is also obliged to inform all borrowers of some material characteristics of the agreement as well as risks related to it even if a consumer has relevant knowledge in the scope of agreement conclusion.

Did you have to pay to contact the Orange or nju hotline while having free package calls? Get reimbursed soon. President of UOKiK has obliged Orange Polska to do so. Find out if you are entitled to the reimbursement and how to get it.

Nearly 10,000 children have already taken part from classes in kindergartens under the UOKiK’s “ABC of the Young Consumer” project. Lesson plans are one of the educational aids available free of charge at malykonsument.uokik.gov.pl. Online games designed for children are also prepared: “Store memo” and “Doing shopping” - by way of games they teach wise consumer choices, allow to practice memory and perceptiveness. Anyone can use the materials at home. We would like to remind you that kindergartens can also still apply to participate in the project.

President of UOKiK has imposed more than PLN 100 thousand for unfair practices at the websites of bigotka.pl and arkadie.pl. There was no transparent information that a consumer buys at an intermediary. Quick shopping was induced by a meter which encouraged to use the same offers anew every day.

The President of UOKiK has brought charges of infringing the collective interests of consumers against the Centrum Medyczne Telmed company based in Lublin. Users of the websites: e-lekarz24h.pl and e-zwolnienie24h.pl may be misled regarding the possibility of obtaining a prescription for certain medications, the authenticity of opinions about services and the right to withdraw from the contract. The entrepreneur faces a fine of up to 10 percent of its turnover

An entrepreneur or a natural person not conducting business activity? Who sells on the platform and what are the ensuing rights for consumers? What is the segregation of duties between the platform and the seller? President of UOKiK checks if consumers are properly notified on issues arising from the Omnibus Directive. Following his intervention, a number of entrepreneurs have aligned or started to change their practices. Zalando, Booking, Travelist have already had charges pressed - they are at risk of a fine of up to 10 percent of their turnover.

UOKIK has been taking up enhanced actions aimed at elimination of some alternative investment projects available online. The pyramid-like incentive schemes promise their participants some benefits which first and foremost are dependent on the introduction of subsequent persons into the system. UOKIK has been investigating whether platforms such as: iGenius, Dream Trips and Jifu had violated consumer collective interests.