Orange Polska unilaterally changed the terms of its contracts and unlawfully charged fees for maintaining pre-paid phones in cases where subscribers were inactive, e.g. did not top up their accounts. The President of UOKiK issued decisions concerning the violation of collective consumer interests and the use of prohibited contractual provisions.
The President of UOKiK, Tomasz Chróstny, deemed PKO BP’s clauses regarding changes to consumer loan interest rates to be unlawful, prohibited their use, and imposed a fine of nearly PLN 80 million on the bank. The bank is also required to inform consumers of the decision individually and publish a statement on its website and social media.
Bargain – buy at a higher price. Price reduction – take our word for it. Discounts – calculated to look big. Buyers on the Zalando and Temu platforms were not properly informed about promotions, including the lowest price in the 30 days before the discount.
Have you renovated your bathroom and searched for cheaper products online? If you chose the Oltens brand, you overpaid. Online shops could only offer products at predetermined prices. If they sold them for less, they faced consequences.
The President of UOKiK imposed a total of over PLN 24 million in fines on iGenius and International Markets Live. The allegations concern operating pyramid-type incentive schemes, which are prohibited by law, in which benefits depend primarily on recruiting new members rather than on the sale or consumption of products.
Banks: Pekao and Pekao Bank Hipoteczny failed to properly fulfil their obligations related to mortgage payment holidays. Both banks shortened the mortgage repayment suspension period and disproportionately extended the repayment period, exposing their customers to an increase in the total cost of the loan.
Nearly PLN 340 million in fines have been imposed on eight companies and two individuals for collusion in the sale of agricultural machinery. The entrepreneurs divided the market and set prices. This is not allowed.
In the Play network, a delay in paying a bill results in the loss of a discount and a higher subscription fee in the following month. A discount structured in this way functions as a legally prohibited contractual penalty for late payment.
For more than 11 years, farmers were unable to purchase Claas agricultural machinery and spare parts at competitive prices or from a dealer of their own choosing. This resulted from a restrictive agreement.
Vectra engaged in unfair market practices that violated the collective interests of consumers. Despite earlier actions by the President of UOKiK, the company continued to unilaterally amend the provisions of successive contracts and unjustifiably increased subscription fees for television and internet services.
The Biedronka chain of stores misled customers during its “Special Wednesday” and “Valentine’s Wednesday” promotional campaigns. “100% moneyback as a voucher” – the promise was simple, and consumers were surprised when they learned about the rules and limits after they had made their purchases.
Unwanted subscriptions and unexpected charges on your phone bill? The President of UOKiK has obliged the operator to change the “Order with T-Mobile” [“Zamów z T-Mobile”] service. No more one-click traps. T-Mobile will introduce additional confirmations, provide clear information about prices, and change the way it responds to complaints.
