Special offers on products from the leaflet, a discount on the entire basket, cheaper prices for bulk purchases. Several bargains in a single shopping trip? It has to be clear. The President of UOKiK has examined how the Biedronka and Lidl retail chains present information on discounts applied on checkout screens and receipts.
The absence of any price information, price lists, pre-discount prices, or prices per litre or kilogram – these were the most common findings of the Trade Inspection Authority in stores. Inspectors checked over 460,000 products and 3,000 businesses. Every other establishment provided incorrect price information.
Installing renewable energy systems is intended to be an investment in clean energy and lower bills – yet some companies sell them using fear and deception, concealing terms and conditions in the ‘small print’. Polska Energia Grupa Kapitałowa acquired customers through unfair practices, whilst Energia dla Pokoleń included unlawful contract terms. The standard contract templates used by Nasz Prąd also raised concerns.
The President of UOKiK has issued decisions regarding tuition fee increases during the course of study. Changes to fees for continuing students were prohibited until 2023. SWPS University in Warsaw and Lublin University of Technology must refund students any amounts that exceeded the tuition fees agreed upon when the contract was signed.
Artificial intelligence will help UOKiK in the fight against unfair practices. We are developing a project on the use of AI to detect dark patterns. Guidelines on the use of AI in consumer protection are also being developed.
There is a constant battle for our attention online, and purchasing decisions are increasingly made in a matter of seconds. That is why this year's World Consumer Day is dedicated to dark patterns – tricks used on websites and in applications that make it difficult to make informed choices.
These are our new terms and conditions. If you do not comply with them, we will not transfer ownership of the flat. Consumers could have interpreted the information received from developers in this way. The President of UOKiK has brought charges against the following companies: Idea-Inwest, M2R, and Jelbud.
Do you think you are buying Polish tomatoes, but in reality they come from another country? Incorrect labelling of the country of origin is misleading and violates your rights as a consumer. The President of UOKiK ordered extensive inspections by the Trade Inspection Authority and issued decisions imposing fines amounting to millions of zlotys. Effects? The scale of irregularities in shops is now negligible, and consumers now have reliable information about the country of origin of products.
In 2025, the President of UOKiK issued 900 decisions in the field of competition and consumer protection. He imposed PLN 1.15 billion in fines. Last year saw consistent action on price transparency, unfair practices in the financial sector, and interventions in cases of market collusion. The Supreme Audit Office gave a positive assessment of UOKiK’s activities.
The President of UOKiK has initiated proceedings against HBO Europe for infringing the collective interests of consumers. The charges relate, among other things, to unilateral changes to the list of devices compatible with the HBO service and to the manner in which consumers were informed about the service’s technical requirements.
Are you late in paying your phone bill? You may have to pay interest, but you should not lose discounts included in the price of the service. The President of UOKiK has issued a binding decision against T-Mobile.
Taking over a Facebook or Instagram account requires a quick response. You want to find help on the website, but instead you end up in a maze of forms. The President of UOKiK has brought charges against Meta Platforms Ireland Ltd. The company may, contrary to applicable law, be failing to provide consumers with effective channels of contact.
